Thursday, February 18, 2010

Keeping in touch with customers using SMS

My replacement mobile broadband modem arrived today, which is nice. An hour later, I received a text from the supplier, telling me that the replacement modem was now ready for despatch and would be with me in 3 to 5 days. A few minutes after that, another text told me they had received the faulty modem, which is sitting on my windowsill waiting to be posted, and giving me a url where I can track the repair.

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